Return Policy

We do not accept returns or exchanges of unbundled hair or hair that has been tampered with (washed, uncoiled from the wave or curl pattern that has been unraveled). If a bundle is apparent of use of any kind or has been tampered with we will not refund on any basis, and we reserve to make the decision based on the condition of the returned hair.

We will use our industry expertise to determine if a refund is granted. The refund shall be paid within the same manner as payment.

We accept returns within 7 days of the initial receipt via USPS for online purchases. There are no refunds or exchanges for in-store purchases. All returns will be made minus the effective cost and will be made within 72 hours of the return.

There are no refunds or exchanges on wholesale orders.

All orders being returned should have tracking information. Please keep that information and have it available upon inquiry.

We do not refund the shipping cost on returns.